Return & Refund Policy

We want you to be completely satisfied with your purchase. Please review our return policy below.

Return Window

You have 30 days from the date of delivery to return your item for a full refund or exchange. Items must be unused, in original packaging, and in the same condition as received.

Eligible Items

To be eligible for a return, your item must meet the following conditions:

  • Item is unused and in original condition
  • All tags and packaging are intact
  • Proof of purchase is provided
  • Item was purchased within the last 30 days

How to Return

Follow these simple steps to initiate your return:

  1. Contact our customer service team to request a return authorization
  2. Pack your item securely in its original packaging
  3. Include your order number and reason for return
  4. Ship the item to the address provided by our team
  5. Track your return shipment for confirmation

Refunds

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank to process the refund.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service for all returns.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made items
  • Final sale or clearance items
  • Gift cards
  • Downloadable products
  • Perishable goods

Important: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Questions?

If you have any questions about our return policy, please contact us:

Email: electrobytessupport@gmail.com

Phone: +44 7368 619744